SHIPPING & DELIVERY POLICY
Last updated April 11, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: http://www.keshajanaan.com/terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard shipping on orders over $50.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: Each week or month according to your account settings.
Whipped body butters are weather sensitive and WILL MELT in high temperatures (over 100 degrees). If the product melts, the quality and benefits of the ingredients remain. The product can be used as is or it can be re-whipped with a mixer to a light and fluffy consistency. Refunds or returns will not be accepted for melted body butters during hot months.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free standard shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Not all shipping methods are available for certain items.
Orders only ship on business days, which are Monday - Friday
To ensure next day delivery, order must be placed by 2pm EST.
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: http://www.keshajanaan.com/returns.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: support@keshajanaan.com
Online contact form: http://www.keshajanaan.com/contact